Firewall Rules (Kazoo)
In some cases phones will might have issues with static or no audio, and sometime calls are being dropped or incoming calls are failing.
In such cases it might be related to a firewall or other network issues, to resolve this please refer to this artical.
best option would be to designate an IP for the device and remove all rules from that IP, other option is to try with allowing all our resources and see if that can get it to work.
List of Subnet Ranges and IP addresses:
Teklink will send traffic from any of the subnets and IP addresses below. This includes SIP, RTP, HTTP, and SMTP traffic.
161.38.208.0/24
161.38.210.0/24
8.30.173.0/24
161.38.209.0/24
Additional SIP, and RTP hosts
161.38.208.223
161.38.210.36
161.38.208.225
161.38.210.38
161.38.208.226
161.38.210.39
161.38.208.224
161.38.210.37
8.30.173.193
161.38.209.149
Ports:
UDP & TCP (SIP) - 5060, 7000
TLS - 5061, 7001
RTP range - 16,384 - 32,767
other ports - 5065, 5443
SIP ALG needs to be disabled and the timeout needs to be changed, for Sonicwall see here: https://www.sonicwall.com/support/knowledge-base/how-and-when-to-disable-sip-alg/210615065648977/ for Asus http://www.surevoip.co.uk/support/wiki/troubleshooting:sip_alg:asus_dsl-n16, other companies you should be able to find the setting easily.
Domains:
*.s.theteklink.com
us-central.theteklink.com
us-east.theteklink.com
us-west.theteklink.com
p.theteklink.com
api.theteklink.com
portal.theteklink.com
For softphone users:
When using a third party softphone please refer to the documentation for that softphone specifically (e.g. for Bria https://docs.counterpath.com/docs/PortalUG/StrettoAdmin/reference/refNetworkPorts.htm)
- For Comm.land or Comm.io: please allow full domain and subdomains comm.land additional to the above for SIP registration.
- For Dimensions by Xarios please allow the following, additional to the above for SIP registration:
- *.xarios.cloud
- *.theteklink.cloud
- *.myreports.cloud
- Port 443 on HTTPS for General Connectivity.
- Port 7000 on TCP & UDP for Softphone Connectivity.
- Ports 7078-7079 on UDP for Softphone Audio.
- Ports 9078 - 9079 on UDP for Softphone Video.
- For additional information please refer to https://docs.theteklink.cloud/desktop/en-us/troubleshooting/ & https://docs.theteklink.cloud/desktop/en-us/installation/windows/
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